Last updated 14 September 2026
Terms of service
These terms describe what Nuvora does with your money, your work and your account. We have tried to write them so you can actually read them — plain sentences, the unfavourable parts stated rather than buried, and every number matching what the software really does.
By using Nuvora you agree to them. If you do not, do not use the platform.
Who these terms are between
Nuvora is a platform where a business funds a campaign, a creator makes the content, and the money moves between them under rules both sides can see. These terms are the agreement between you and Nuvora.
They cover two kinds of account, and some clauses apply to only one: buyers — businesses and agencies who fund campaigns and hire creators — and creators, who accept work and are paid for it. Where a clause applies to one only, it says so.
Nuvora is not a party to the work itself. The agreement to make a particular piece of content is between the buyer and the creator, on the terms recorded in the campaign. What we provide is the place that agreement is recorded, the escrow the money sits in, and the rules below.
Your account
You must be at least 18 to hold an account. A creator account must be held by the person who makes the content, and a buyer account by someone authorised to commit the business it represents.
You are responsible for what happens under your account. Tell us promptly if you think someone else has access to it — for creators in particular, an account takeover is how payouts get redirected, which is why changing a payout method starts a waiting period (see Getting paid).
Channel figures you enter yourself are shown to buyers as self-declared. Figures we read from a platform you connect are shown as verified. Presenting invented numbers as your audience is grounds for us to close the account.
Money is held before work starts
A campaign must be funded before anyone can be hired against it. Funding places the money in an escrow account held for that campaign; hiring a creator reserves their fee from it. An offer above the available balance is refused rather than queued.
This is the core of the arrangement and it cuts both ways. A creator can see the money exists before making anything. A buyer's money is not released until work is accepted — or until the review window lapses, as described below.
Money held in escrow is held for the campaign, not lent to us. Every movement is recorded as a double-entry ledger posting, and both sides can read the ledger for their own campaign or earning.
Our fee
Nuvora charges a platform fee of 5% on funded campaign spend. The fee is calculated by the platform and shown before you confirm funding; it is never applied retrospectively to money already funded at a different rate.
Payment processing charges levied by our payment provider are separate and are shown at the point of payment.
Tax treatment — including any value added tax on the fee and any withholding applicable to creator earnings — depends on where you are and is not determined by these terms. You are responsible for your own tax obligations on what you earn or spend here.
Briefs, revisions and acceptance
A campaign carries a brief: what is being made, for which platforms, by when, and the number of revisions included. That brief is what the work is judged against. A creator who delivers what the brief asked for has delivered, and a buyer cannot reject on grounds the brief did not state.
Once creators have accepted a campaign, its terms are fixed. The budget, dates, brief, deliverables, platforms and number of slots cannot be changed while the campaign is live — the platform refuses those edits rather than relying on good faith. Guidance that does not change the obligation, such as suggested hooks or the call to action, remains editable.
Each deliverable includes an agreed number of revisions. Beyond that number, further changes are a matter for the two parties to agree; nothing obliges a creator to keep working without further payment.
If a creator submits on time and nobody reviews it within five business days, it is accepted and they are paid. Silence is not a way to withhold payment. This protects the creator, and it is the reason the delivery guarantee is not a route to free work.
The delivery guarantee, and its limits
We guarantee that content contracted through Nuvora is delivered. If a creator accepts a brief and fails to deliver it, you are not left out of pocket for work you did not receive.
What the guarantee does not cover, stated here rather than buried:
- Reach, impressions or engagement — those are forecast, never guaranteed.
- Content you rejected for reasons outside the brief you gave.
- Delays caused by your own review taking longer than the agreed window.
- Results. We guarantee that the work is delivered, not that it sells anything.
We guarantee delivery of the content, not how many people see it. Anyone guaranteeing reach is guaranteeing something they do not control, and we would rather say so than imply otherwise.
Getting paid
When work is accepted, the money reserved for it is released to the creator's available balance. Payouts are made to a payout method the creator has added and verified.
Two rules apply to payout methods, and both exist to protect the creator rather than us:
- The account must be in the creator's own name. We check the name with the provider before the method is saved, and payouts to a third party are not supported.
- A newly added payout method waits 24 hours before it can receive money. If someone takes over an account, that window is what stops them redirecting earnings before the creator notices.
Where a payout fails, we tell the creator why in plain words and what to do about it. A failure caused by incorrect account details is theirs to correct; a failure on our side or the provider's is ours.
Rights in the content
The creator owns what they make unless the campaign says otherwise. What the buyer receives is the licence the campaign brief specifies — its scope, duration and exclusivity are part of the terms the creator accepted, and are not expanded by use.
Using delivered content beyond the licence granted — in paid media where only organic was agreed, for longer than the agreed term, or on channels outside the brief — is a breach of these terms and of the creator's rights.
Creators warrant that what they deliver is theirs to deliver: that they made it or have the rights to it, that it does not infringe anyone else's rights, and that any music, footage or likeness in it is cleared for the use the brief describes.
You grant Nuvora a limited licence to store, process and display your content as needed to operate the platform — showing a submission to the buyer reviewing it, for example. We do not use delivered content to market Nuvora without asking.
Disclosure and conduct
Paid content must be disclosed as paid, wherever it is published and however the platform in question requires it. This is not optional and is not a matter of taste — it is the law in most markets and the policy of every major platform.
Buyers must not ask creators to conceal a commercial relationship, and a brief that requires non-disclosure is not enforceable here.
Neither side may use the platform for content that is unlawful, that harasses or defames, that misrepresents a product in a way likely to deceive, or that breaches the content rules of the platform it is published on.
When something goes wrong
A collaboration can be disputed by either side. A dispute pauses the money: the reserved amount is neither released to the creator nor returned to the buyer while it is open.
We will look at the brief, the submissions and the review trail — all of which are recorded — and reach a decision. Where the brief was met, the creator is paid. Where it was not, the money returns to the campaign. We do not decide matters of taste, only whether what was asked for was delivered.
Our decision on a dispute is final as far as the platform is concerned. It does not remove any right you have to pursue the matter elsewhere.
Suspension and closing your account
You may close your account at any time. Closing it does not cancel obligations already agreed: work in progress must be completed or cancelled, and money already committed is settled under the rules above before an account is closed.
We may suspend or close an account that breaches these terms — in particular for fabricated audience figures, undisclosed paid content, attempts to take payment outside the platform for work sourced through it, or fraud.
Where we suspend an account, money already earned and payable is still paid. We do not use suspension to withhold earnings.
Liability
Nuvora provides the platform, the escrow and the guarantee described above. We are not liable for the commercial outcome of a campaign, for how a piece of content performs, or for a decision either party makes about whether to work with the other.
Nothing in these terms limits liability that cannot lawfully be limited, including for fraud or for death or personal injury caused by negligence.
Our aggregate liability to you in connection with the platform is limited to the fees we charged you in the twelve months before the claim arose — except in respect of money held in escrow for you, which is yours and is not capped by this clause.
Changes to these terms
We will tell you before these terms change in a way that affects your rights, and the date at the top of this page always reflects the version in force.
A change never applies retrospectively to a campaign already funded or a collaboration already accepted. Those run on the terms in force when they were agreed.
Governing law
These terms are governed by the laws of Kenya, and the courts of Kenya have jurisdiction over any dispute arising from them.
If any part of these terms is found unenforceable, the rest continues to apply. See also our privacy policy, which forms part of this agreement.
Questions about this document? Write to info@nuvora.africa. If something here contradicts what the product actually does, tell us — we would rather fix the document than argue the point.